It’s all about improving your life as a human being on the planet. So, for the next employee meeting, we decided to do our own Oprah show. She takes people’s basic human needs, then finds the world’s greatest experts to address them. You get information you would never get in a formal interview.ĮMPLOYEE MEETINGS: Eight years ago, I was watching Oprah and I realized she was brilliant. We ask them who they would hire other than themselves. Are they collaborative? Then we’ll have people talk about and see who shows compassion. We’ll divide them into small groups and tell them to choose a leader and ask them to solve a problem. HIRING: We’ll bring in 14 people to be interviewed by four people. The hair salon we contract with for our residents, for example, offers $7 haircuts to our people. I also tell all my senior executives to ask everyone what they can do for our employees. Employees making $11 to $13 an hour will give 25 cents a week from their paychecks because we’ve created a culture of caring for each other. If someone needs emergency dental surgery and can’t afford it, we’ll pay for it. GIVING: We have what we call the Potato Soup Foundation. Our turnover is the lowest in the industry. When people can identify with you, it breeds loyalty. I talk a lot about growing up poor, working menial jobs, having had bad credit and being divorced-things CEOs don’t usually talk about. How does the CEO get the other guy to do what he wants? We talk about management by vulnerability. VULNERABILITY: There is a chasm between the CEO with the perfect education and the person who never finished high school. We’re Irish and they’re Irish.” It took the mystique out of it. We were dirt poor-she worked as a short-order cook-but she would say things like, “We’re just like the Kennedys. The greatest gift my mother gave me was confidence.
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